Warranty and Policies

Privacy Policy

All of the products we carry are represented on this website. All sales transacted through this website are made over a secure connection and all information gathered from you the consumer is kept in strict confidence and is not shared with any third parties except that amount of information needed for shipping by UPS.

International Orders

For International orders, I often ship to many countries including Australia, Great Britain, Canada, and others.  If you normally receive international products without much trouble then there should be no problem shipping the Aquaripure. NEW- I will ship a pump with a 230v voltage and plug adapters for use in Australia, the UK, and elsewhere.  Unfortunately, the pump and adapters will NOT be covered under warranty but we can help you obtain a suitable replacement pump locally if it becomes necessary.  Other parts are covered under warranty.  If you have further questions then contact us.

Return Policy

The Aquaripure can be returned in good and new condition in it’s original packaging for a period of 30 days from the original sale.  Any shipping and handling paid will not be refunded and a 5% restocking fee will apply.  You must write on the box your Order # and “return for 95% refund” so I will know exactly what to do when I get it back.  PLEASE, allow up to 30 days for a refund to be processed!  The banks take their time and it has nothing to do with Aquaripure or our business practices.

Limited Warranty

Aquaripure warrants that the Aquaripure filters are free from defects for a period of one year from the original date of purchase shown on the packing slip or store receipt.  Within that time, if any defect is detected, the defective part or filter can be returned at your expense for repair or replacement.  The warranty is void if the failure of the Aquaripure filter is due to the intentional misuse or abuse of the filter or the failure to follow the instructions provided.

Disclaimer: Due to the nature of fish tanks and aquarium filters, Aquaripure cannot be held liable for any consequential or incidental damages including but not limited to personal injury, property damage, lost wages or savings, lost aquarium life, etc. due to the improper use or malfunction of the Aquaripure filter.

Notice – The Aquaripure is a living biological, bacterial filter.  Since 2003, they have helped thousands of users maintain relatively trouble free aquariums with greatly reduced algae problems and no nitrates with far fewer water changes.  It is dependent on the user properly cultivating the bacteria according to the manual.  The Aquaripure is very safe and effective when used as directed.  It will take an average of 4-6 weeks before it begins to remove nitrates and sometimes a little longer.  Please adjust your expectations accordingly.  The vast majority of users experience great results with no trouble.  Any users who feel they are not achieving the results they expect are encouraged to contact Aquaripure by e-mail or phone for assistance.

Aquaripure is a registered trademark of Aquaripure, LLC, a limited liability company.  

Copyright 2003-2016